Shipping policy

Welcome to Econestaura (econestaura.com). We are committed to delivering your Home & Garden products safely, efficiently, and on time. This Shipping Policy outlines all relevant details regarding order processing, shipping timelines, charges, and delivery procedures. By placing an order with us, you agree to the terms mentioned below.

1. Order Processing Time

All orders placed on our website are processed within 1–3 business days (excluding Sundays and public holidays). Once your order is confirmed, our team carefully verifies product availability, performs quality checks, and prepares your order for dispatch.

  • Orders placed before 5:00 PM (IST) are usually processed on the same day.
  • Orders placed after 5:00 PM will be processed the next business day.
  • During peak seasons, sales, or promotional events, processing time may extend up to 3–5 business days.

Once your order is processed, you will receive a confirmation email or SMS with your shipping details.

2. Shipping Time & Delivery Duration

We aim to deliver your orders as quickly as possible across India. Estimated delivery timelines are as follows:

  • Metro Cities: 3–5 business days
  • Tier 2 Cities: 4–7 business days
  • Rural & Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary depending on your location, courier partner availability, and unforeseen circumstances.

3. Shipping Charges

We offer transparent and affordable shipping rates:

  • Free Shipping: Available on selected products or promotional offers.
  • Standard Shipping Charge: ₹49–₹99 depending on product size, weight, and delivery location.
  • Cash on Delivery (COD): Additional ₹30–₹50 may be applicable.

Shipping charges will be displayed clearly at checkout before payment.

4. Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS. You can track your order in real-time through the courier partner’s website.

If you do not receive tracking details within 3 days of placing your order, please contact us at:

📧 econestaura1@gmail.com
📞 8388046708

5. Delivery Process

Our delivery partners will attempt to deliver your package to your provided shipping address. Please ensure:

  • Your address and phone number are correct and complete.
  • Someone is available to receive the order.

If you are unavailable during delivery, the courier partner may attempt re-delivery or contact you.

6. Delayed or Failed Deliveries

While we strive to meet delivery timelines, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Political disruptions or strikes
  • Courier service delays
  • Incorrect address or contact details

In case of delay, we will keep you informed. However, Econestaura is not liable for delays caused by external factors beyond our control.

If your order is marked as delivered but not received, please contact us within 48 hours.

7. Cash on Delivery (COD) Orders

We offer Cash on Delivery for most locations in India.

  • COD orders may be verified via phone or SMS before dispatch.
  • Failure to confirm may lead to order cancellation.
  • Please keep exact cash ready to ensure smooth delivery.

We reserve the right to disable COD for certain orders or locations based on risk analysis.

8. Shipping Restrictions

Currently, we ship only within India. We do not offer international shipping at this time.

Some locations may be non-serviceable due to courier limitations. If your location is not serviceable, we will notify you and process a full refund.

9. Multiple Shipments

In some cases, your order may be shipped in multiple packages due to product availability or packaging requirements. You will receive separate tracking details for each shipment.

10. Incorrect Address & Delivery Issues

Customers are responsible for providing accurate shipping details.

  • If an incorrect address is provided, delivery may fail.
  • Re-shipping charges may apply for re-delivery.
  • Econestaura is not responsible for orders delivered to incorrect addresses provided by customers.

11. Damaged or Tampered Packages

We ensure secure packaging for all products. However, if you receive a package that appears:

  • Damaged
  • Opened
  • Tampered

Please do not accept the package and report it immediately to us with photos or videos as proof.

12. Lost Shipments

In rare cases where shipments are lost in transit:

  • We will initiate an investigation with the courier partner.
  • If confirmed lost, we will offer a replacement or full refund.

This process may take 5–10 business days for resolution.

13. Shipping During Sales & Festive Periods

During high-demand periods such as festivals or major sales events:

  • Processing and delivery times may be slightly longer.
  • Orders will be fulfilled on a first-come, first-served basis.

We appreciate your patience during such times.

14. Contact Information

For any shipping-related queries or concerns, please reach out to us:

Econestaura
📍 Address: Harishchak, Khanakul, Hooghly, West Bengal – 712416
📧 Email: econestaura1@gmail.com
📞 Phone: 8388046708

Our customer support team is available Monday to Saturday, 10:00 AM to 6:00 PM.

15. Policy Updates

Econestaura reserves the right to modify this Shipping Policy at any time without prior notice. Changes will be updated on this page, and continued use of our website constitutes acceptance of the updated terms.

Conclusion

At Econestaura, customer satisfaction is our top priority. We continuously work to improve our shipping services and ensure your Home & Garden essentials reach you safely and quickly. Thank you for choosing us and trusting us with your shopping experience.