Refund policy

Store Name: econestaura.com
Business Email: econestaura1@gmail.com
Phone Number: 8388046708
GST No: 19KARPK4288M1ZG
Address: Harishchak, Khanakul, Hooghly, West Bengal, India
PIN Code: 712416

1. Introduction

At econestaura.com, we strive to ensure that our customers are fully satisfied with their purchases. We take pride in offering high-quality Home & Garden products that meet your expectations. However, if for any reason you are not completely satisfied with your purchase, we are here to help.

This Return and Refund Policy outlines the terms and conditions regarding returns, refunds, cancellations, and exchanges.

2. Eligibility for Returns

You may request a return under the following conditions:

  • The product is damaged, defective, or broken upon delivery.
  • You received an incorrect item.
  • The product is significantly different from the description on our website.
  • The return request is raised within 7 days of delivery.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition.
  • The product must be returned in its original packaging along with all accessories, tags, manuals, and invoices.
  • Proof of purchase (order ID or invoice) must be provided.

3. Non-Returnable Items

Certain items are not eligible for return or refund:

  • Used, damaged, or altered items by the customer.
  • Products without original packaging or missing accessories.
  • Items marked as “Non-Returnable” on the product page.
  • Perishable goods, hygiene-related products, or customized items.
  • Clearance sale or discounted items (unless defective).

4. Return Request Process

To initiate a return, follow these steps:

  1. Email us at econestaura1@gmail.com within 7 days of delivery.
  2. Include your:
    • Order ID
    • Product name
    • Reason for return
    • Clear photos or videos of the product (if damaged or defective)
  3. Our support team will review your request within 2–3 business days.
  4. Once approved, we will provide return instructions.

5. Return Pickup & Shipping

  • In most cases, we will arrange a reverse pickup for eligible returns.
  • If reverse pickup is not available in your area, you may be asked to ship the product to our address.
  • Customers must ensure proper packaging to avoid damage during return transit.

Return Shipping Charges:

  • Free for damaged, defective, or incorrect items.
  • For other returns, shipping charges may be deducted from the refund.

6. Refund Policy

Once we receive and inspect the returned item:

  • Refunds will be initiated within 5–7 business days.
  • The amount will be credited to your original payment method.

For Cash on Delivery (COD) Orders:

  • Refunds will be processed via bank transfer or UPI.
  • Customers must provide correct bank details.

7. Refund Deductions

The following deductions may apply:

  • Shipping charges (if applicable)
  • COD handling charges (if applicable)
  • Return shipping costs (for non-defective returns)

8. Exchange Policy

We offer exchanges under the following conditions:

  • Product is defective or damaged
  • Wrong item delivered

Exchange is subject to product availability. If the item is not available, a full refund will be issued.

9. Order Cancellation Policy

  • Orders can be canceled within 12 hours of placing the order.
  • Once the order is shipped, cancellation is not possible.
  • To cancel an order, contact us immediately at econestaura1@gmail.com.

10. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.
  2. Contact your bank or payment provider.
  3. If still unresolved, contact us at econestaura1@gmail.com.

11. Damaged or Defective Products

If you receive a damaged or defective product:

  • Report within 48 hours of delivery.
  • Share clear images/videos as proof.
  • We will arrange replacement or full refund.

12. Quality Assurance

At econestaura.com, every product undergoes strict quality checks before dispatch. However, in rare cases of transit damage or manufacturing defects, we ensure a hassle-free resolution process.

13. Customer Responsibilities

Customers are expected to:

  • Provide accurate shipping details.
  • Inspect the product at the time of delivery.
  • Record unboxing videos for high-value items (recommended).

14. Fraudulent Claims

econestaura.com reserves the right to reject return/refund requests if:

  • Claims are found to be false or misleading.
  • Products are intentionally damaged.
  • Return policy terms are violated.

15. Policy Updates

econestaura.com reserves the right to update or modify this policy at any time without prior notice. Customers are advised to review this page periodically.

16. Contact Us

If you have any questions about our Return and Refund Policy, feel free to contact us:

📧 Email: econestaura1@gmail.com
📞 Phone: 8388046708
📍 Address: Harishchak, Khanakul, Hooghly, West Bengal, India – 712416

17. Final Note

Customer satisfaction is our top priority. We aim to provide a seamless shopping experience and resolve any issues quickly and fairly. Thank you for shopping with econestaura.com.